How to reach us
You can reach the editorial team by email at editors@dukatbet.net. This is an editorial inbox that receives messages about the content.
We do not run a phone line, and we do not give out an office address, because dukatbet.net is an online, editorial site only. The inbox is read by real people; no automated system answers on our behalf.
When you write, try to summarise briefly what you are looking for. Flag the topic in the subject line, for example "bonus question" or "content error", so your message reaches the right editor faster.
We usually reply within a few working days. If a reply seems to be missing, check your spam folder, as our answer can sometimes end up there. A clear message of a few sentences always leads to a quicker outcome.
What we can help with
We are glad to help you make sense of our content. If a comparison or a bonus description is not clear, let us know and we will clarify it.
It helps if you tell us where you found outdated or inaccurate information. We take those reports seriously and fix them at the next update. We are also happy to receive topic suggestions: which criterion to unpack better, what to compare next. Good ideas often come from readers.
We can also give you a reference point for interpreting bonus mechanics, but we always leave the exact conditions to the official site. That is not a convenient excuse but a matter of honesty: what we cannot verify, we do not assert.
We are also glad to help with how to read a comparison table or a set of criteria. If a term such as cashback or KYC is not clear, let us know and we will explain it in plain language.
You can read more about our method on the about page, and we have collected the common questions in the FAQ section.
On account and money matters, the official site decides
If your matter concerns your account, a deposit or a bonus credit, only the customer-support team on the official Dukat.bet site can handle it. We have no visibility into that, and we cannot intervene.
You reach customer support on the official site, where they work with the data tied to your account. Identification, setting limits and withdrawals are all handled there, on a secure interface.
On an account matter, the operator can act fastest, because they can see the necessary data. If you ask us about something like that, all we can do is point you in the right direction, not carry out the actual handling.
So never send us your personal account details. Do not share your password, your full card number or the documents you use for identification. An editorial team has no need for these and cannot ask for them. If someone does ask for such things in our name, it is a scam.
We have gathered the basics of secure contact on the security page. For how we handle data, the privacy page provides information.
How to word your question
The more specific the question, the faster the answer. To a precisely put question we can respond meaningfully in a few sentences.
Describe which page it concerns, and exactly what is not clear. If you find a piece of data inaccurate, tell us where you saw it and what you expected instead. A screenshot or a pasted link helps a lot.
Avoid personal or sensitive details, because we do not need them. Your name and a working email address are more than enough for us to get back to you.
We understand messages in both English and Hungarian, but we can reply fastest in English. Feel free to write in your own words; we do not expect jargon.
If you have several questions, gather them into one message, numbered. That keeps the correspondence clearer, and no point slips through the cracks.
What to expect when you write
We try to give a human, plain-language answer, not a boilerplate text. If your question goes beyond our remit, we will say so honestly and point you in the right direction.
We do not promise a guaranteed deadline, because we are a small team. At peak times a reply can slip by a few days, and we ask for your patience then.
We are grateful for reports of content errors, because they improve us. We carry the correction through at the next update, and if it is substantive, we flag the change as well.
We ask one thing in return. Let us stay with the facts, in an objective tone, because that is how we can help fastest. On responsible-play questions, the responsible gaming page is also a useful starting point.
Press, suggestions, collaboration
We also receive press enquiries and content-collaboration ideas at the editorial address. Describe briefly whom you represent and what the enquiry is about.
We do not publish sponsored, misleading offers or ones that promise guaranteed profits. Our content principle is not up for negotiation, no matter who gets in touch. We flag this in advance so no one is under any illusion.
We take correction requests seriously. If a published piece of data is inaccurate and you flag it credibly, we make the correction as a priority and carry the update date through as well.
If you have a citation or quotation request, tell us the exact page and passage. We review requests within a reasonable time and get back to you. Longer analyses sometimes need more time, and we appreciate your understanding.